For Salon Enquiries 091362 22444
For Academy Enquiries 97786 91077
[email protected]
beauty parlour alappuzha
Book NowShop
Product has been added to your cart.
FLAT 20% OFF ON ALL SERVICES AND 8% OFF ON PRODUCTS WITH OUR MEMBERSHIP CARD

Return & Cancellation

At ASHTAMUDI WELLNESS COSMETICS, we strive to ensure your satisfaction with every purchase. Should you need to cancel an order or return a product, we have outlined our policies below to assist you through the process.

Cancellation Policy

Cancellation before Shipment:

  • Orders are auto-processed within 2-3 hours for packing, dispatch, and fulfillment.
  • If you wish to cancel your order before it is dispatched, please contact our Customer Support team at [email protected].
  • The cancellation request will be processed, and a refund will be initiated within 7 working days. A handling charge of ₹50 will be deducted.

Cancellation post Shipment (Valid for orders placed & delivered in India):

  • If your order has been shipped but not yet delivered, contact our Customer Support team at [email protected] for cancellation.
  • Upon receipt of the product(s) back and verification of packaging/condition, a refund will be processed within 10 – 15 working days.
  • Handling charges of ₹50, along with actual courier charges on both sides, will be recovered from the customer.
  • No cancellations or refunds are applicable for orders during special sale events if the shipment has already been processed.

Return Policy

Damaged, Defective, or Wrong Product:

  • If you have received a damaged, defective, or incorrect item, please follow these steps within 5 days of receiving your order:
    • Step 1: Contact our Customer Support team at [email protected] within 24 hours of receiving the order.
    • Step 2: Provide your order ID details and request for return, replacement, or refund for the defective/wrong items. Please attach images of the product and the invoice.
    • Step 3: Our team will provide you with the warehouse address for return shipment. Ensure products are returned in original packaging with seals, labels, and barcodes intact.
  • Upon receipt of the returned product, we will initiate the refund or replacement process.

Refund Policy

Refund for Cancelled Orders:

  • Refunds for cancelled orders will be processed to the original payment method within 24-48 business hours of receiving the returned products.
  • The refunded amount will reflect in your account within 7 working days after the cancellation request is processed.
  • A handling charge of ₹50 will be deducted for any cancelled or returned processed/shipped orders.

Refund for Damaged, Defective, or Wrong Product:

  • For payments made via credit/debit cards or net banking, refunds will be processed to the original account within 24-48 business hours of receiving returned products.
  • The refunded amount will reflect in your account within 7 working days after the return request is processed.
  • Handling charges of ₹50, along with actual courier charges on both sides, will be covered by the customer.

For any further assistance or queries regarding our shipping, return, cancellation, or refund policies, please reach out to our Customer Support team at [email protected]. We are here to ensure your experience with ASHTAMUDI WELLNESS COSMETICS is as delightful as our products.